Domestic Repairs, Maintenance and Improvement

Scope

The CLC’s Domestic Repair, Maintenance & Improvement (RMI) Taskforce, delivered through the National Home Improvement Council (NHIC), which leads industry efforts to elevate standards, shape policy, and champion best practices in home improvement. NHIC’s strategic leadership ensures a unified, industry-driven approach to enhancing the UK’s RMI sector’s quality, compliance, and sustainability.

Shaping the Future of Home Improvement

The home improvement sector is evolving rapidly, driven by the need for higher standards, sustainable practices, and consumer confidence. To ensure long-term success, the industry must focus on key areas that enhance quality, safety, and environmental responsibility.

This approach is built on five core priorities:

Collaboration – strengthening partnerships between industry bodies, trade associations, and government to drive meaningful progress.
Compliance – ensuring alignment with evolving standards and regulations to uphold safety, quality and best practices.
Carbon reduction – embedding sustainability in everyday home improvement projects and large-scale whole-house retrofits to support net-zero targets.
Consumer confidence – building trust in the sector through transparent processes, accredited professionals and improved protections for homeowners.
Tradesperson Competence – providing robust training and accreditation pathways to equip installers and tradespeople with the skills needed for a high-performing industry.

By prioritising these elements, the CLC RMI taskforce is working to create a more efficient, responsible, and trusted home improvement sector that is ready to meet today’s challenges while preparing for tomorrow’s innovation.

CLC RMI Working Groups

WG1 | Competence, Compliance & Quality, Chaired by Jon Vanstone, Chair of Industry Competence Committee (Building Safety Regulator)

Strengthening skills, accreditation, and professional standards in the RMI workforce to ensure safe and high-quality installations.
Supporting the implementation of PAS 2035 and PAS 2030 across the home retrofit and energy efficiency sectors.
Ensuring building safety regulations are understood and applied in RMI projects, particularly concerning fire safety, insulation, and ventilation.
Advocating for third-party certification and accredited assurance schemes, ensuring only competent professionals undertake work on UK homes.
Ensuring tradesperson well-being and mental resilience are integrated into installer competency frameworks, recognising the impact of mental health on safety, productivity and compliance.

WG2 | Consumer Voice & Tradesperson Support, Chaired by Anna Thompson, LABC

Improving consumer protection and homeowner confidence in the home improvement sector through trustworthy accreditation schemes and dispute resolution mechanisms.
Advocating for greater access to finance and support for SMEs, ensuring small builders and tradespeople can continue to thrive in the RMI market.
Encouraging best practice in contracts, warranties, and post-installation service, helping homeowners navigate the home improvement process with confidence.
Engaging installers, builders, and industry professionals in policy discussions, ensuring those on the ground have a voice in shaping regulations and frameworks.

WG3 | Carbon & Energy Efficiency. Chaired by Dan Brown, GQA Qualifications

Supporting the delivery of the National Retrofit Strategy, ensuring the UK’s homes are upgraded to meet net-zero targets and improve energy efficiency.
Promoting fabric-first approaches to insulation and energy-saving technologies in RMI projects.
Ensuring clear pathways for tradespeople and homeowners to access government incentives and funding schemes for energy-efficient home improvements.
Collaborating with industry and government to ensure high-quality delivery of low-carbon solutions, such as heat pumps, solar energy, and whole-home retrofits.
Supporting the National Retrofit Hub to deliver housing retrofit at scale.

A Unified Approach to Industry Leadership

The CLC RMI Taskforce ensures that the strategic priorities of competence, compliance, consumer voice, and energy efficiency are supported by authentic industry leadership, action, and delivery. This proactive, output-driven collaboration and industry engagement activities drive the task force’s objectives forward.

As part of this collaboration, CLC is working alongside industry to deliver the UK’s key RMI-focused industry events in 2025, ensuring that the conversations shaping the future of home improvement are taking place at the right level.

InstallerSHOW 2025 (NEC Birmingham, June 24-26): The NHIC Housing Knowledge Hub will feature expert insights on Building Safety, Competence, Compliance, and Consumer Trust, equipping attendees with practical strategies to enhance workplace safety, installation quality, and overall well-being in the sector. It will also include discussions on tradesperson wellbeing and mental resilience, recognising the connection between installer mental health, safety and quality outcomes.
RMI Parliamentary Reception (House of Lords, October 15) – A high-profile industry and policymaker gathering where discussions will focus on the future of home improvement and its role in improving living standards, occupier well-being, economic growth and clean heat delivery.
Elemental London (ExCeL, November 19-20) – A dedicated focus on low-carbon retrofit solutions, home energy efficiency, and consumer engagement, ensuring that industry innovation aligns with policy objectives.

Through these events, the CLC RMI Taskforce ensures the home improvement sector remains central to discussions on skills, sustainability, and policy development.

Our Work in Action

A broad industry coalition supports the CLC RMI Taskforce. Over 50 organisations contribute to monthly meetings on key themes. In addition to these regular discussions, task-and-finish groups meet as needed to focus on specific challenges and drive progress in targeted areas.

Key lead organisations chair sub-groups, activating their networks and memberships to gather information, provide feedback, and shape industry-wide recommendations.

This collaborative approach ensures that the task force’s work is deeply informed by real-world industry expertise and responsive to emerging needs.

The task force collaborates with key industry organisations, including:

NHIC – Driving competence, compliance, and consumer protection in home improvement
Federation of Master Builders (FMB) – Championing SME engagement and best practices in small-scale building and home improvement.
The Builders Merchants Federation (BMF) – Supporting the supply chain, material efficiency, and workforce development in the home improvement sector.
Chartered Institute of Building (CIOB) – Promoting professional standards, education, and competency development for RMI professionals.
LABC (Local Authority Building Control) – Advocating for building safety, compliance, and regulation enforcement in the home improvement sector.
CERTASS – Supporting installer certification, quality assurance, and consumer confidence in home improvement projects.
TrustMark – Ensuring accreditation standards and regulatory frameworks support a safe and skilled workforce.
The National Retrofit Hub – Providing industry alignment to deliver at-scale low-carbon retrofit solutions and building decarbonisation.
Digital Buildings & Smart Home Innovation – Exploring how digital technology, data, and AI-driven solutions can improve building performance, home energy efficiency, and remote diagnostics for the RMI sector.

The task force drives industry discussions and research, ensuring that repair, maintenance, and home improvement work meets high standards and supports the UK’s climate, safety, and housing objectives. With the growing role of digital tools, smart technology, and data-driven insights in the sector, the task force is working to ensure best practices for digital integration are aligned with industry needs, installer training, and consumer protection.

Resources and Insights

The CLC RMI Taskforce is committed to providing trusted resources, best practices, and real-world examples to support installers, tradespeople, SMEs, and homeowners. Below are essential industry insights, including Doorstep Digests, case studies, policy updates, and training resources to help you navigate the evolving home improvement sector.

Industry Reports & Guidance

Stay informed with the latest policy updates, research, and industry recommendations shaping the UK’s repair, maintenance, and home improvement (RMI) sector.

Building Safety & Compliance Reports – Guidance on PAS 2035, PAS 2030, and regulatory changes.
The Future of Low-Carbon Homes – Key insights into sustainable retrofits, heat pump adoption, and energy efficiency policies.
Consumer Protection & Trust in Home Improvement – Best practices for installer accreditation, warranties, and dispute resolution.
SME & Installer Business Support – Reports on finance, insurance-backed guarantees, and market opportunities for small businesses.

Doorstep Digests – Practical Guides for Installers & Homeowners

The Doorstep Digests series offers practical, easy-to-follow guides on key home improvement topics designed for tradespeople and homeowners.

Featured Digests:

Understanding Building Safety Regulations – What homeowners & installers need to know about compliance.
Energy Efficiency Upgrades Explained – A step-by-step guide to retrofitting homes for lower energy bills.
Hiring a Trustworthy Installer – Essential tips for homeowners to choose accredited professionals.
Installer Best Practices for Consumer Confidence – How to communicate with customers & avoid disputes.

Case Studies – Real-World Industry Success Stories

Explore real-life examples of best practice, innovation, and compliance in the home improvement sector.

Recent Case Studies:

Building Compliance in Action – How an SME installer successfully adapted to PAS 2035 regulations.
Delivering a Low-Carbon Home Retrofit – A full home energy efficiency upgrade using heat pumps & insulation.
Consumer Confidence & Trust – A homeowner’s journey in choosing a fully accredited installer.
SME Success: Growing a Small Builder Business – How a local tradesperson scaled operations while maintaining compliance.

Training & Competence Development

Ensuring workforce competence is at the heart of the CLC RMI Taskforce’s mission. This section provides resources for installer training, CPD (Continuing Professional Development), and accreditation schemes.

Training & CPD Opportunities:

Accreditation Pathways – Routes to TrustMark, MCS, and PAS 2030 certification.
Skills Development for Low-Carbon Homes – Upskilling for net-zero and retrofit professionals.
Mental Health & Wellbeing in Home Improvement – Resources to support installers and tradespeople.

Get Involved & Stay Updated

We encourage installers, SMEs, and industry professionals to engage with these resources and contribute to developing best practices in home improvement.

Want to submit a case study or suggest a new Doorstep Digest topic? Get in touch with us at gemmamarsh@nhic.org.uk .

Join us in shaping the future of home improvement. The CLC RMI Taskforce, delivered through the NHIC, collaborates with builders, trade, policymakers, and industry leaders to drive real change in competence compliances, consumer protections, and energy efficiencies. If your organisation wants to contribute to this industry-wide movement, contact Gemma Marsh at GemmaMarsh@NHIC.ORG.UK.