This consultation proposes various reforms including:
- creating a single end-to-end consumer protection service, accountable to government and responsible for system oversight and performance, as well as providing advice, case management and support for consumers
- using strong binding agreements across the system to enforce delivery obligations and improve accountability for service quality, consumer experience and outcomes
- developing a government-owned data system to support earlier identification of systemic risks, target audits and improve performance management
- introducing of a publicly accessible register of installers and retrofit professionals approved to work on government schemes
This consultation closes at 11:59pm on 10 September 2026.
It can be found at:
Reforming Consumer Protection for Home Upgrade Schemes – GOV.UK
